Comcast’s Mark appeared from nowhere again, leaving me a comment! It’s like having a guardian angel. Maybe he’s trying to earn wings like Clarence, Jimmy Stewart’s sidekick on “It’s A Wonderful Life.” Love that show, just saw it last night, or was it the night before? Running between the computer downstairs and the laptop upstairs to see if they’re working is again taking its toll. Comcast is one topic I’d like to relegate to the archives, but of course it’s the first thing on my mind since I can’t even use my own computer to blog. Every time I sign on to my husband’s laptop, I must wend my way through a very lengthy process. It’s amazing how we take so much for granted, until we have to go through each and every step. No shortcuts here. This laptop only knows my husband; it treats me like an alien from outer space, or as the case may be, “internet space. But you know me, neither snow, nor sleet, nor rain, nor lack of internet service will stop me from blogging.
You may think I’m ludicrous, but I’m still hoping for a “happy-ending.” Do I have a choice? Well, maybe, but I’m an optimist, most of the time. Other times I’m a fatalist. Perhaps I’m a fatalistic optimist. Remember, I’m trying to help Mark earn his wings, while practicing compassion, and positivism. You can help by sending all the good karma you can spare. It’s the holidays after all, the season for giving…and forgiving. Do I sound like I’m trying to convince myself not to blow a gasket? You bet your sweet life!
Do you know about THE COMCAST CUSTOMER GUARANTEE? With our bill today, was a graphically appealing leaflet touting the company’s efforts on behalf of, well, us! Here’s how it reads, in full.
You spoke, we listened. At Comcast you can expect faster answers to your questions–24 hours a day, 7 days a week. A $20 account credit if we’re late to an appointment and a complimentary service if we don’t solve a routine problem in one visit. IT’S TIME TO EXPERIENCE WHAT GREAT CUSTOMER SERVICE FEELS LIKE. comcast.com/guarantee