comcast…another go round

Internet Access Here Sign

Image by Steve Rhode via Flickr

Just wanted to warn you in case my internet connection goes on the fritz again for longer than I would wish. Knock wood, ever since my last 9 rounds in the ring with the cable giant, life has been cruising right along. I’ve been able to blog to my heart’s content with minimal, if any, interruption. Although my local service fixed the nuts and bolts, Mark Casem of Comcast‘s corporate customer service got the ball rolling. I will always be indebted to his good will on behalf of his employer. Casem was definitely cut from a different cloth, something vintage from a bygone era.

Egyptian magic wand. From the collection of th...

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The last few days, our internet connection was operating in fits and starts. Yesterday was a real struggle trying to write and then publish my post. I kept having to restart my laptop in the hopes that the problem would go away. But no such luck. When a new screen opened up, the old message was still there explaining what I might do to resolve the issue. I almost reverted to the early days of my amateur computer skills…wanting to toss my laptop through the window. But I’m a “black belt” amateur now…so I refrained, grumbling under my breath instead. Of course hubby got an earful. But even his magic wand was no match.

Lo and behold, late, and I mean late, last night my internet connection graced me with its presence once more. So I tinkered on my post, finally publishing it in the wee hours of the morning. By the time I lay my weary head down on my pillow it was probably several hours into the new day. What I didn’t dare do was turn off my laptop. So through the night its light shone like a beacon in an empty room. But it worked! I was able to pick up right where I left off last night.

Comcast‘s repair man scheduled to make a visit today, called first to ask if I was still experiencing problems. No idiot, I indicated that the cable connection came and went. Which I was certain would occur if I turned off my laptop, or even signed off of Aol.com. So the man stopped by explaining that, in fact, others in the neighborhood have complained, and that only this morning did Comcast find that there is a huge disruption to service in our area. Tyler checked the wiring and finding it to be old, changed it. Why the repairman who changed our arcane modem didn’t do that the last time was incomprehensible to this rep, as it was to me. Makes you wonder, doesn’t it? Are things done in dribs and drabs as a ploy for job security?

Comcast truck

Image by scriptingnews via Flickr

Tyler left assuring me that things should be fine…kinda. He told me to wait a week, maybe more for Comcast to figure out what they’re doing with the bigger problem. He said they might do this, or they might do that, but that I should be patient. Just wondering? Can I hold off payment of my bill until Comcast figures things out? No. I guess that’s not an option.

What frustrates me is being at the mercy of a monopoly like Comcast.

Comcast Center, the headquarters of Comcast - ...

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It’s not like I can walk away and sign up with one of 7 other competitors. Or can I? My husband is researching the possibility of signing us up for the little stick thing he inserts into his company laptop. I think it’s through AT&T, but perhaps Verizon offers it as well. No harm in checking. We’ll have to weigh the pros and the cons. The con being…demasiado dinero. Spanish for…mega bucks!

…so i’m hanging loose…until whatever happens…happens…hugmamma. 

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4 thoughts on “comcast…another go round

    • I’d highly recommend you make your feelings known to Comcast Corporate Customer Services at we_can_help@comcast.com. Mark Casem is my man, but anyone there would help I’m sure. You can tell him, or them, “hugmamma’s mind, body, and soul” sent you, and what I’ve said about their assistance. You needn’t change if you don’t want, because it sounds as though you might not want to deal with your local Comcast rep, but at least you’ll have the satisfaction of reporting them to headquarters. You’ve got nothing to lose, except time and energy, in setting the record straight as to why you left Comcast.

      Anyway, so sorry to hear about your bad experience. I’m certain most customers of cable service companies have “been there, done that,” and prefer never to go there again. And thanks so much for being a great friend…and always being in touch. Will be by, rest assured. Just trying to satisfy my pent up need to write.

      sending hugs your way…hugmamma. 🙂

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    • You’re absolutely right! I must admit to being frustrated when I can’t sit down and blog whenever I’d like, because the internet service is not cooperating. Not that I don’t have a million other things to do, but having access to the internet is such a part of our lives already…like the television, the radio, the telephone. Once hooked, it’s not easy to go backwards. Although when I have to do…I make do without. It’s not impossible.

      hugs for being a great friend…hugmamma. 😉

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hugs for sharing some brief thoughts...and keeping them positive

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