calling comcast…are you there?

Early readers of hugmamma’s mind, body, and soul are familiar with several posts I’d written detailing my experiences, good and not-so-good, with cable giant Comcast. Knock-on-wood, for the most part I’ve enjoyed uninterrupted internet service since then.

Customer Service

My good fortune is owed in great part to the tracking of hugmamma’s mind, body, and soul by Comcast national customer service rep, Mark. It’s been some time since we’ve “spoken,” so his last name escapes me. At the time I knew it backwards and forwards, that’s how much I had come to rely upon him.

Before I go the normal route of responding to computerized questions to resolve my situation, I thought I’d try calling Mark via the blogosphere. “Yo, Mark! Hugmamma calling…hello…are you out there?” 

 Just found his contact information from my earlier post, below…

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

As a combination wedding anniversary/early birthday gift my husband bought me an android, a cell phone like an iPhone…but not. Talk about a boost to my brain cells. I must’ve grown several million these last few days while figuring out all the bells and whistles.

I got a great deal on my Motorola. Since it’s being replaced by a newer version with a larger battery pack, the price was reduced. With no room in my small purse for a thicker phone, the choice was a no-brainer for me. Additional savings of 30% was included when I bought other necessities…more gigabyte, a charger, a backup battery, cover, screen protectors.

Verizon, my cell phone provider, offered another amenity for which I wasn’t prepared, but which made sense for us…land line service. Though generally satisfied with Comcast triple-package, phone/cable/internet, a definite downer occurs when we have a power outage. No electricity means no calls coming in or going out.

During our last outage due to high winds and heavy ice accumulation, I was on my own without access to my husband who overnighted in Seattle. And making my way to friends, and even neighbors, would’ve been hazardous because of falling branches and limbs.

Verizon land service began yesterday. To continue with Comcast, we now need to find out if they’ll offer us a good price for a double package. If not…the search begins…

…any suggestions?

………hugmamma.

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6 thoughts on “calling comcast…are you there?

    • Yeaaayyy…for us landlubbers…I mean…landliners. There’s no shame in keeping one foot planted firmly on tierra firma…while the other is off discovering the intergalactic universe of…the internet.
      😆

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  1. We also have a land line. Thought I was the only one on the planet that still had it, but it did come in handy during one of Florida’s infamous hurricanes or tropical storms – I forget which. Ours is part of a package deal, so it probably wouldn’t pay to yank the wires out.

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    • I know what you mean. Dare we even speak of land lines for fear of sounding as though we’re still living in the age of dinosaurs? What the heck, I’m old. And I’ve no shame admitting it. I don’t even wish to be young again. Just healthy so I can maintain quality of life…while the quantity lasts.
      🙂

      Like

hugs for sharing some brief thoughts...and keeping them positive

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