comcast to the rescue…again!

Glad to know that my friend Sylvia has finally got Comcast sorting out her telephone problems. I don’t think either of us will ever underestimate the power of the internet. I send out an S.O.S. to Mark Casem at Comcast’s corporate call center, and sooner or later he answers. None of us ever want to face a behemoth of a company, but when we have no choice, having inside help with the bureaucratic red tape is a God-send. And Mark has been just that, a God-send.

I just received the following good news in an email from my blog buddy.

Well today was the BIG day with our visit from Comcast! Having received email from Ms Williamson earlier, she had said she was unable to find anything wrong with our system. How she looked I don’t know, but in any case she said she would set us up with someone to come to the house to investigate.  I sent back dates, times of what would be convenient to us. She chose this  afternoon.
   Turns out there were several problems with the Internet, and telephone. He even found out our TV signal was insufficient. He was here for about an hour fixing everything that was wrong, some of which was on the outside of the house! The nicest man he was too. He gave us his business card with his personal number and assured us if there was a problem he would come and take care of it.
   I have since emailed Mr Casem as well as Ms Williamson, (who he put us in contact with) and told them how happy we are with the service we received today from Mr Craig Ralston.
   So now I have to thank you Millie for your blog, which got us to today!
   I asked Mr Ralston if he knew how it was that he was here today and he said he wasn’t sure about all, but he knew it came from Corporate. I then told him all about you and your blog! He was surprised, but tickled!
   Funnily enough his wife’s cousins are our next door neighbours we found out in conversation.
   Anyway, thanks again.
   Hugs to you both……………and a big lick to Mocha, I miss her.
   Oh I almost forgot  your dear husband thought about me while he was in England, and bought me back newspapers!!!! I’m having fun going through them with a fine tooth comb, even the ads!
   Glad you are home.         Love Sylvia

 

faith, hope and charity…lessons learned from the nuns…just trying to pass them on…hugmamma. 

Advertisements