calling comcast…are you there?

Early readers of hugmamma’s mind, body, and soul are familiar with several posts I’d written detailing my experiences, good and not-so-good, with cable giant Comcast. Knock-on-wood, for the most part I’ve enjoyed uninterrupted internet service since then.

Customer Service

My good fortune is owed in great part to the tracking of hugmamma’s mind, body, and soul by Comcast national customer service rep, Mark. It’s been some time since we’ve “spoken,” so his last name escapes me. At the time I knew it backwards and forwards, that’s how much I had come to rely upon him.

Before I go the normal route of responding to computerized questions to resolve my situation, I thought I’d try calling Mark via the blogosphere. “Yo, Mark! Hugmamma calling…hello…are you out there?” 

 Just found his contact information from my earlier post, below…

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

As a combination wedding anniversary/early birthday gift my husband bought me an android, a cell phone like an iPhone…but not. Talk about a boost to my brain cells. I must’ve grown several million these last few days while figuring out all the bells and whistles.

I got a great deal on my Motorola. Since it’s being replaced by a newer version with a larger battery pack, the price was reduced. With no room in my small purse for a thicker phone, the choice was a no-brainer for me. Additional savings of 30% was included when I bought other necessities…more gigabyte, a charger, a backup battery, cover, screen protectors.

Verizon, my cell phone provider, offered another amenity for which I wasn’t prepared, but which made sense for us…land line service. Though generally satisfied with Comcast triple-package, phone/cable/internet, a definite downer occurs when we have a power outage. No electricity means no calls coming in or going out.

During our last outage due to high winds and heavy ice accumulation, I was on my own without access to my husband who overnighted in Seattle. And making my way to friends, and even neighbors, would’ve been hazardous because of falling branches and limbs.

Verizon land service began yesterday. To continue with Comcast, we now need to find out if they’ll offer us a good price for a double package. If not…the search begins…

…any suggestions?

………hugmamma.

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pioneer woman…duh…i don’t think so…

Betsy Ross sewing flag

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Had I been a descendant of Betsy Ross‘s I might’ve come up with a new flag for our country these last several days. While hubby was enjoying the bright lights and warmth of Seattle, I was hunkering down here in the burbs just trying to keep myself, 3 cats and a dog from going stir crazy…and freezing to death!

The weather forecasts predicted impending doom in the form of snow and ice. What they didn’t tell us was that the ice would turn tree limbs into makeshift spears that were sure to impale if you happened to be out and about…walking your dog…fetching your mail (the post office takes its job seriously!)…or just stepping outside for a breath of fresh air.

So that he wouldn’t miss work, God forbid, my husband opted to join other employees who stayed in a hotel at the company’s expense to ensure they’d be at work each morning. It seemed almost certain that meant 3 nights, which it was.

The first 2 nights were fine since the power was still intact in our area. However flickering lamps and TV images that froze intermittently, should have warned me of imminent darkness and cold. 

Just a bottle of Beringer White Zinfandel

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Refusing to acknowledge the inevitable, I happily ate some cheese and ritz crackers while sipping a small wine glass of White Zinfandel. Aaahhh…the single life, I thought. No cooking big meals. No cleaning up afterwards. Just me, my book, my wine, my pets.

Of course I missed having my other half, but I figured he was better off not commuting back and forth in bad weather. Seeing him stuck on the side of the road because of icy conditions would have had me stressing through the night. Nope. We were both better off doing what we had to do.

English: Aerial photograph of Mt. Rainier take...

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My tune hit a sour note when I awoke Thursday morning to freezing temperatures…indoors. OMG! I thought. I can deal with the dark. I can deal with not having hot food. But I sure as heck can’t deal with the cold. Being Hawaiian, I might as well have been standing buck-naked atop Mt. Rainier!

When our power goes, so does Comcast service. No telephone! No internet! And wouldn’t you know it…my cell phone‘s battery was dwindling. After a few calls back and forth to let my husband know I wasn’t happy with my predicament, and to learn how to start a wood-burning fire in the fireplace, I had but one bar left with which I could call for help.

My neighbor came by after I’d asked for assistance in starting the fire, even though I’d called him back to say not to come because a tree in our front yard broke under the pressure of mounting ice. I didn’t want to see him speared like some poor, unsuspecting fish. He came anyway. God bless him. Although he needn’t have because my fire was well underway.

During one phone call to my husband I broke down into tears. I thought I’d put too many fire starter logs into the mix. I was sure the mounting flames would burst through the glass doors. He reassured me that they would diminish, which they did. I felt better. However I was gripped by fear once again when I realized the fire might be dying out, and soon the cold would be back to keep me company. So I stoked the embers, putting on more logs as I retrieved them from the garage.

image of the statue used on a tee-shirt

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I must admit to having felt like a  pioneer woman who could do just about anything. Until I realized I’d run out of wood. “Could I chop wood?” I wondered more than once. My mind’s eye wandered the property trying to picture any fallen branches that I could easily cut to feed my small fire. “Cut with what?” was my next question.

I just got my back to where I could walk upright, and now I wanted to hunch down over a log, in the blistering cold, sawing back and forth…back and forth? You can imagine I had a few choice thoughts for my hubby. And they weren’t all loving ones either. Needless to say I didn’t roll up my sleeves and pretend I was Ma Kettle.

A can of Franco American Spaghetti & MeatBalls

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I watched the last embers of the fire die down. I warmed a can of soup in a crock over a small tea-candle warmer, checking it every half-an-hour. I think it was edible 5 or 6 hours later. I did the same in another crock with a can of Franco-American spaghtetti and meatballs. In the interim I had several more glasses of Zinfandel.

After settling my menagerie of pets down for the long haul, I burrowed deep under the many blankets and quilts I’d laid out on the sofa. I read my book until the last threads of daylight succumbed to the dark night. Lit candles weren’t equal to the task, so I lay listening to the battery-powered radio.

Are You My Neighbor?

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For what seemed like an eternity, I heard voices reaffirming the mess in which our state was mired. A local station was airing “Neighbor to Neighbor,” a program where people called in to tell of their predicament, resourcefulness, or good fortune at having their power restored. In some cases, the deejay offered to find out when electricity would be restored because a caller had a particularly distressed situation. Announcements were also made about locations where listeners could find warm shelter.

I slept fitfully and was grateful when dawn broke. When my husband returned home mid-day Friday, I think I finally exhaled a sigh of relief. But I couldn’t bring myself to get out from under the covers until he got the generator started, and the temperature in our house climbed into the high 60s. 

It’s no small wonder I found myself thinking of those who suffer the cold, living on the streets year ’round. How they manage to live on, hoping for a better tomorrow, is unfathomable to me.

…there but for the grace of god…

………hugmamma.

david and goliath…best buds?

Goliath

Image by vmcampos via Flickr

Had some interesting piece of news from my husband just minutes ago. He noticed that my recent posts didn’t contain any ads. Not sure what to make of it. Am “knocking on wood.” Don’t want to get ahead of myself…jumping up and down…shouting from atop Jericho‘s Walls of having negotiated with Goliath. After all I’m only a peanut in a jarful of Planters…probably sitting on the very bottom, dying to get out from under.

So did someone from WordPress take pity on this senior citizen, deciding to give me a break. If so, it’s like I hit the lottery or something. I never win anything…tangible, that is. I’ve got closets full of spiritual stuff…compassion, hope, empathy, gratitude, kindness. I could use the other kind of stuff once-in-awhile, like the time Comcast answered my prayer for internet connection via a comment on my blog post. Mark, Comcast’s customer service rep, was my Clarence, James Stewart’s guardian angel inIt’s A Wonderful Life.”

Travers in his most memorable role, as Clarenc...

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I know I risk having the plug pulled on what I perceive to be a little bit of good fortune…no commercial ads inserted into my posts. But I must profess to being giddy over the prospect. So even if Lady Luck should take her leave…please allow me to wallow in the moment.

…it may never come this way again…

………hugmamma.  😉

Iconic screen shot from the movie It's a Wonde...

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comcast’s “secret weapon”

Comcast Center, the headquarters of Comcast - ...

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I can’t say enough about the quality of service extended by Mark Casem of Comcast Corp’s National Customer Operations. In my professional life I had worked several positions in the service sector, first as a store salesperson and department manager, then as a health insurance customer service rep, and then in the airline industry in personnel as benefits supervisor. While the jobs could be tiresome and tedious some days, what job isn’t, the gratitude of those I helped gave me satisfaction. And what remains with me to this day is the desire to make a difference in someone else’s day…for the better. I’m hopeful I’m succeeding, in small part, with hugmamma’s mind, body and soul.

Singapore Airlines flight attendants

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My husband and I both worked in the airline industry, which also requires public service. Airline employees today will agree, especially in the current economy, that their job security is dependent upon great customer service. Of course the range of quality is across the board, running the gamut from heavenly, like Singapore Airlines, to almost nonexistent in some of the larger carriers. My personal preference is Southwest who’s somewhere in the middle. But because their air fares are usually favorable, and their boarding procedures are quick, I would rank them a little higher. As a result I’ve not traveled on Delta or American in many years, and I can’t remember when I last flew United. Customer service is as important a consideration for me, as are prices and product. Jerk me around long enough and I will go elsewhere. Not a threat, just a fact.

I meet a lot of great people who service the public in restaurants, retail shops, banks, medical establishments, and other businesses, but a gem like Mark Casem is the proverbial “needle in a haystack.” But once found, he remains on hand, desiring to serve “above and beyond.” Lucky Comcast. Lucky me.

One Response to and the award goes to…

  1. ComcastMark says:

    Hello Hugmamma! I am happy to come across your blog again! I am glad to know this was addressed with the help of Mike. Mike Cardone is on of my colleagues (he works the later shift after I leave).

    I will share your daughter’s experience again to my contacts to make sure that they are all addressed and resolved. I am sorry that your daughter’s request was not accommodated the first time she called. I agree with you, (we) should have tried harder in meeting your daughter’s request.

    As always, we are here to help if you need more help in the future.

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

guardian angels do exist…we just have to look for them…in each other…hugmamma. 😉

The New Guardian Angels

Image by ckaiserca via Flickr

 

 

and the award goes to…

Comcast Corporate Customer Service!!! Yessir, they’ve done it again. Just as I’d done months ago (check my winter month archives), I sent an email off to my buddy Mark Casem at we_can_help@Comcast.com, this time asking for information regarding my daughter’s cable service. She was under the impression that because she was moving from one apartment to another, that there might be a promotion offering a discount of some sort. I wasn’t so certain. So she called her local Comcast, first as a current customer, and then, upon my husband’s advice, as a prospective one. In both cases, my daughter was treated as though she were engaged in the sidewalk scam, the shell game.” The guy shows you a pebble and directs you to watch it as he moves it from under one cup, to another, then another. After doing this a few times, the game ends with you selecting the  cup under which the pebble finally came to rest. Our family’s not the type to engage in mind games. We prefer to deal truthfully. Of course there are times when you’ve got to strategize. That’s code for confrontation…without being confrontational. Not my cup of tea. But hey! That’s life. If we have to…then bring it on.

Unable to decide whether she should simply transfer at the same rate she’d been paying, or disconnecting and trying for a better rate, my daughter pondered her options. With the clock ticking towards 6/28, tomorrow, when Comcast was scheduled to cut off her service, I told her I’d write headquarters to see if they were aware of anything that might help persuade my daughter one way or the other. My mantra continues to be “It never hurts to ask. All they can do is say no. It’s nothing personal, after all they don’t know me from Eve.” Of course I may not like their answer, but I can always opt out and go elsewhere. Not easy, for sure. But again, that’s life.

Mark Casem didn’t reply to my email, but a Michael Cardone did. He asked me to forward my daughter’s account number (telephone number) and her contact number, which I did. The next day my daughter received a confusing voice mail. Because I’d been one digit off in her account number, Comcast headquarters asked the local Comcast to call a Mr. Collins about his query. Of course my daughter felt the call had been misdirected, but when another voice mail was left, she decided to call the local rep back. 

Customer Service

Image by RW PhotoBug via Flickr

Happily, my daughter indicated the Comcast rep couldn’t have been nicer, and offered my daughter the same deal she received when she moved to her old apartment 4 1/2 years ago, $99/month for all three services, phone, internet and TV, for an entire year!!! Normally the package costs $160 monthly. Satisfied, my daughter decided to take the offer.

It’s been my experience that local Comcast stations aren’t as diligent about customer service as the corporate office. I suppose as with any operation, the further afield one gets from headquarters, the less “corporate” the mentality. Rules have a way of becoming more localized, perhaps to suit the surrounding population. Dealings with our local rep here are a whole lot better than when I lived with my daughter for a couple of years in Atlanta. Service there was “hit or miss.” My feeling now is if I can’t beat them at their own game, I’ll just call out the big guns…Comcast Corporate Customer Service.   

I will always be grateful for having lived and worked in NYC. I learned to speak up rather than always hold my tongue; try very hard not to take things personally; and celebrate the small things… for therein lie our biggest accomplishments. I think my daughter’s becoming New York savvy. 

Comcast Building

Image via Wikipedia

…another win…for david and his slingshot…hugmamma. 

 

twitter…hummingbird?…or nasty bug?

Ellen DeGeneres

Not sure how many of you tweet via twitter. My brother sold me on the idea eons ago. I took it as a compliment that an older, tech-wise sibling thought my writing was good enough to hit the air waves. Hesitant at first because of all the advice against “putting it out there,” I finally went for it. I get how it’s done, on the most elementary level. WordPress included an icon which, when clicked, sends my posts into the internet stratosphere. That’s the extent of my understanding. I’ve visited my twitter site which looks like Greek to me, except for the fact that Ellen de Generes is tweeting to it regularly. Can’t say I’ve been asked to return the favor. No matter. She’s like a hummingbird whose tweets I find musical. 

Recently, however, I’ve noticed that before I’ve even tweeted my posts, it’s already been done…twice. How’s that happen? I thought perhaps my brother lent a helping hand, and maybe WordPress. If I recall, it would happen most times, but not always. So I thought perhaps certain words in my post triggered the tweets. Happy not to have to bother doing it myself, I didn’t give it a second thought. Today, however, I decided I’d better tweet, because my posts might not be making it to my own twitter site. That the other tweets were posting to other sites. I can rationalize anything, even if it makes no sense.

Follow me on Twitter logo

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When I clicked the twitter icon, I was asked to “sign on,” something I’d not been asked to do in sometime. Try as I might, the resulting prompt indicated my username and/or email did not match up with my password. So I proceeded to request help from Twitter Support. Indicating they could help me reset my password, I decided to do that. To my total surprise, shock actually, the message I received from them to my email address was to a “Helah Chester @helacobtendy.” “Who the heck is that?” I thought. 

I never did learn who the perpetrator was because my query to Twitter Support said their service was down, that I should try again later, or that my username and password didn’t match. Well about this time is when my cable service was shut off while the Comcast repair guy worked his magic. When it was up and running, I decided to click on the name and email address Twitter had sent in their message. Up popped their screen saying that that the account had been “unsuspended.” The screen was then replaced with my Twitter site which looked as it should. Thereafter when I proceeded to tweet my recent post, it worked. Go figure.

Alex Payne from Twitter at Bear Hug Camp.

Image via Wikipedia

When I first sought Twitter’s help in the matter, their site did indicate they’ve been having problems, beginning 3 days ago, and again an hour before my visit to their site. Makes me worry. Do these internet gurus know what the h–l they’re doing with our information? Makes me doubly worried.

So was Helah Chester a victim of their bungling, like I was? Or is there something more sinister at work here? Hummingbird? Or nasty bug? Depending upon what any of you might have to offer by way of explanation…

Nature at Its Best (2254321574)

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…i may have tweeted my last note…although my hubby thinks i’m overly cynical…could i be?…hugmamma.

comcast…another go round

Internet Access Here Sign

Image by Steve Rhode via Flickr

Just wanted to warn you in case my internet connection goes on the fritz again for longer than I would wish. Knock wood, ever since my last 9 rounds in the ring with the cable giant, life has been cruising right along. I’ve been able to blog to my heart’s content with minimal, if any, interruption. Although my local service fixed the nuts and bolts, Mark Casem of Comcast‘s corporate customer service got the ball rolling. I will always be indebted to his good will on behalf of his employer. Casem was definitely cut from a different cloth, something vintage from a bygone era.

Egyptian magic wand. From the collection of th...

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The last few days, our internet connection was operating in fits and starts. Yesterday was a real struggle trying to write and then publish my post. I kept having to restart my laptop in the hopes that the problem would go away. But no such luck. When a new screen opened up, the old message was still there explaining what I might do to resolve the issue. I almost reverted to the early days of my amateur computer skills…wanting to toss my laptop through the window. But I’m a “black belt” amateur now…so I refrained, grumbling under my breath instead. Of course hubby got an earful. But even his magic wand was no match.

Lo and behold, late, and I mean late, last night my internet connection graced me with its presence once more. So I tinkered on my post, finally publishing it in the wee hours of the morning. By the time I lay my weary head down on my pillow it was probably several hours into the new day. What I didn’t dare do was turn off my laptop. So through the night its light shone like a beacon in an empty room. But it worked! I was able to pick up right where I left off last night.

Comcast‘s repair man scheduled to make a visit today, called first to ask if I was still experiencing problems. No idiot, I indicated that the cable connection came and went. Which I was certain would occur if I turned off my laptop, or even signed off of Aol.com. So the man stopped by explaining that, in fact, others in the neighborhood have complained, and that only this morning did Comcast find that there is a huge disruption to service in our area. Tyler checked the wiring and finding it to be old, changed it. Why the repairman who changed our arcane modem didn’t do that the last time was incomprehensible to this rep, as it was to me. Makes you wonder, doesn’t it? Are things done in dribs and drabs as a ploy for job security?

Comcast truck

Image by scriptingnews via Flickr

Tyler left assuring me that things should be fine…kinda. He told me to wait a week, maybe more for Comcast to figure out what they’re doing with the bigger problem. He said they might do this, or they might do that, but that I should be patient. Just wondering? Can I hold off payment of my bill until Comcast figures things out? No. I guess that’s not an option.

What frustrates me is being at the mercy of a monopoly like Comcast.

Comcast Center, the headquarters of Comcast - ...

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It’s not like I can walk away and sign up with one of 7 other competitors. Or can I? My husband is researching the possibility of signing us up for the little stick thing he inserts into his company laptop. I think it’s through AT&T, but perhaps Verizon offers it as well. No harm in checking. We’ll have to weigh the pros and the cons. The con being…demasiado dinero. Spanish for…mega bucks!

…so i’m hanging loose…until whatever happens…happens…hugmamma. 

appreciate your loyalty…big time!!!

Almost a month has elapsed since I spent my days blogging away contentedly. I must admit my neck, back and shoulders got a much needed break from the long hours I’d spend hunched over my laptop keyboard. If your eyes have been glued to your computer screen in recent days trying to digest my thriller about bedbugs, then you’ll understand my long absence from hugmamma’s mind, body and soul. Let’s just say I was out making memories, however forgettable I wish they were. At my age you’d think I’d have enough life experiences not to need more to feel like an adult. I thought 61 years was a pretty solid foundation upon which to rest my laurels. But apparently not.

Since my daughter’s apartment, both of them actually, were in total disarray, and because  we were faced with the overwhelming task of moving her furnishings out of storage, and sanitizing everything before moving them into her new place, blogging was the furthest thing from my mind. Besides which we tried not to spend more time than was necessary where the bedbugs resided, the old apartment. Unfortunately, that’s also where the internet was still hooked up. Not until a new desk we’d purchased was assembled and in place, did my daughter want to relocate her computer and cable connection. All this to say I couldn’t blog even if I’d wanted to do so. I’m sure you’ll understand when I say…that was the last thing on my mind.

Cat Rambo

Image by Cat Sparx via Flickr

When I finally did sit down to log onto hugmamma’s mind, body and soul, I was very surprised, and very delighted, to find that my subscribers had remained loyal. I was certain the list would have dwindled alongside my dwindling posts. As other bloggers will confirm, “site stats” are an important indicator of a blog’s viability. While views declined as I expected, it was indeed humbling to see that I’d picked up another few subscribers, while hanging on to past subscribers. It reiterated, for me, the words of my Blogging 101 instructor, Cat Rambo. “Write something of value, and readers will come.”

So I thank each and every one of you who continue to make me feel my words are of value. I’m unable to publicly recognize all, for there are those who subscribe via particular posts, and friends and family who subscribe via email, neither of which I’m capable of reproducing below. But know that I include you, about 90, among the following WordPress subscribers whose gravatars I am able to show.

estherlou
http://estherlou.wordpress.com/
2 days, 20 hours ago
Blogging Blueprints
http://generatemasstraffic.blogspot.com/
1 month, 2 weeks ago
carvingoutavoice
http://carvingoutavoice.wordpress.com
1 month, 3 weeks ago
Blogging Blueprint
http://qtwt.us/2ift
1 month, 3 weeks ago
nuvofelt
http://chittlechattle.wordpress.com
1 month, 4 weeks ago
frizztext
http://flickrcomments.wordpress.com
2 months ago
OneAngryBytch
http://oneangrybytch.wordpress.com
2 months, 1 week ago
easylifestyles
http://easy-lifestyles.blogspot.com
2 months, 2 weeks ago
littlenavyfish
http://givemestories.wordpress.com
3 months ago
dogear6 3 months ago
carloscollazo06
http://carloscollazo06.wordpress.com
3 months ago
Redneckprincess
http://redneckprincess.wordpress.com
3 months, 1 week ago
Marion Driessen
http://mariondriessen.wordpress.com
3 months, 1 week ago
Beneath The Tin Foil Hat
http://tinfoilhatman45.wordpress.com
3 months, 1 week ago
HaleyWhitehall
http://haleywhitehall.wordpress.com
3 months, 2 weeks ago
sagechronicles
http://sagechronicles.wordpress.com/
3 months, 3 weeks ago
jeanne
http://nolagirlatheart.wordpress.com
3 months, 3 weeks ago
Jackie Paulson Author
http://postadaychallenge2011.wordpress.com/
3 months, 3 weeks ago
CMSmith
http://randomthoughtsfrommidlife.wordpress.com
3 months, 4 weeks ago
literaryescape
http://literaryescape.wordpress.com
4 months ago
Isabelle
http://myenglishthought.wordpress.com
4 months, 1 week ago
hakea
http://hakea.wordpress.com
4 months, 3 weeks ago
Steph
http://coolbluedudette.wordpress.com
4 months, 4 weeks ago
Northwestgimp
http://northwestgimp.wordpress.com
5 months, 1 week ago
Keith Kamisugi
http://keithpr.wordpress.com/
5 months, 2 weeks ago
mecwrites25
http://mecwrites25.wordpress.com
6 months, 2 weeks ago
fussymissy 7 months, 3 weeks ago

..how can i go wrong…with so many friends who…”have my back”…hugmamma. 🙂 …mahalo nui loa…aloha from the bottom of my heart!!!

husbands…can’t live without them

A sure sign of my significant other’s undying support and love was reflected in something he did for me, which I’d not even asked him to do. When WordPress suspended my blog, my husband came to my defense by messaging the support staff a few complimentary words. In return, WordPress emailed an equally supportive message.

Hi

WordPress Logo

Image via Wikipedia

Thank you for your note. 

The site you mention was actually removed by mistake, and it has been restored to its original state. We have notified the site owner of this, as well. We are incredibly happy that you’re enjoying this blog (and we’re sure the owner is, as well) and hope that you do continue to do so.

We do apologize for this, and if you have any further concerns at all please just let us know.

Enjoy your weekend  🙂

Anthony

WordPress.com

As with my previous experiences with Comcast, this one with WordPress continues to support my feeling that you can “get more with honey, than with vinegar.” This situation felt a little closer to the skin, in that I felt personally attacked, being labeled a spammer. Nonetheless, launching a retaliatory attack of words would’ve cost me more.

Stress is as much a killer, as heart disease. As it turned out, with whom would I have been engaged in battle? An automated system that would have come out the victor, not having shed any blood in the process. I didn’t mince words, but the matter wasn’t going to be resolved without the help of WordPress’s support staff. So I enlisted their aid, and while resolution seemed tedious and painstakingly slow, respect on both sides was never jeopardized. In the end, we both got what we wanted. I was able to resume blogging, and WordPress retained a consumer of its product.

Firetruck shirts

Image by Jordan via Flickr

isn’t that what life should be about?…getting along with one another?..hugmamma.

“well done!” comcast

Communication between my friend Sylvia and Mark Casem of Comcast Corp, should be a model for dealings between customers and service providers. In addition to the adage I mentioned in earlier postings of my own Comcast dilemma, “You can get more with honey, than you can with vinegar,” I think it’s safe to say “You scratch my back; I’ll scratch yours” is also fitting.

Dear Mr Casem,

I wanted to tell your putting me in touch with Ms Williamson, resulted in today’s visit from a Comcast technician. He was at our house for about an hour and found several problems, which caused the problems with telephone and Internet. He also found we had a very weak signal with the TV

 I have to commend Mr Craig Ralston, for not only his work but his rapport with his customers. He explained all he did and even gave us some education on our systems. He left us with his own business card to call him with any problem in the future. Hopefully that wont be the case.

 I thought you would like to know you have made another Comcast customer happy!

                Yours Truly,…Sylvia

To which Casem replied…

Thanks for the note! I will make sure Mr. Ralston and Ms. Williamson are commended for the job well done.

 

Best regards,

Mark Casem
Comcast Customer Connect

National Customer Operations

that’s it in a nutshell…and i love nuts…hugmamma.  😉

comcast to the rescue…again!

Glad to know that my friend Sylvia has finally got Comcast sorting out her telephone problems. I don’t think either of us will ever underestimate the power of the internet. I send out an S.O.S. to Mark Casem at Comcast’s corporate call center, and sooner or later he answers. None of us ever want to face a behemoth of a company, but when we have no choice, having inside help with the bureaucratic red tape is a God-send. And Mark has been just that, a God-send.

I just received the following good news in an email from my blog buddy.

Well today was the BIG day with our visit from Comcast! Having received email from Ms Williamson earlier, she had said she was unable to find anything wrong with our system. How she looked I don’t know, but in any case she said she would set us up with someone to come to the house to investigate.  I sent back dates, times of what would be convenient to us. She chose this  afternoon.
   Turns out there were several problems with the Internet, and telephone. He even found out our TV signal was insufficient. He was here for about an hour fixing everything that was wrong, some of which was on the outside of the house! The nicest man he was too. He gave us his business card with his personal number and assured us if there was a problem he would come and take care of it.
   I have since emailed Mr Casem as well as Ms Williamson, (who he put us in contact with) and told them how happy we are with the service we received today from Mr Craig Ralston.
   So now I have to thank you Millie for your blog, which got us to today!
   I asked Mr Ralston if he knew how it was that he was here today and he said he wasn’t sure about all, but he knew it came from Corporate. I then told him all about you and your blog! He was surprised, but tickled!
   Funnily enough his wife’s cousins are our next door neighbours we found out in conversation.
   Anyway, thanks again.
   Hugs to you both……………and a big lick to Mocha, I miss her.
   Oh I almost forgot  your dear husband thought about me while he was in England, and bought me back newspapers!!!! I’m having fun going through them with a fine tooth comb, even the ads!
   Glad you are home.         Love Sylvia

 

faith, hope and charity…lessons learned from the nuns…just trying to pass them on…hugmamma. 

“comcast comes through!”…again

Great news! Mark Casem of Comcast Corp’s National Customer Operations has returned to save the day! I shouldn’t have doubted him, but this hectic, fragmented world being what it is, one never knows if connections will be maintained, or lost. Beyond that, I’ve always been a “doubting Thomas.” For those unfamiliar with the metaphor, Thomas was a disciple of Christ‘s who wouldn’t believe that He had risen from the dead Easter morning, until he, Thomas, could place his finger in the wounds inflicted when Christ was nailed to the cross, and where the guard had pierced a sword into His side ensuring that He was indeed dead. That’s me to a tee, a “doubting Thomas.”

My friend Sylvia has finally been in touch with Mark, and I’m hoping when I see her later today, her phone issues will have been resolved. As for my daughter’s phone problem, seems it’s gone away on its own. I pray that too will remain in the past…way, way in the past.

Should you encounter issues with Comcast, you should contact Mark Casem saying “hugmamma sent you.” He can be reached at We_can_help@cable.comcast.com, (Note that between “We” and “can” is an underline, as well as between “can” and “help.” They’re not visible because of the underline beneath the entire email address.) Mark can also be reached on Facebook or Twitter at Comcast cares or ComcastMark. He will need your account information and a link to my page. I’m not certain how you link to my blog, that’s why I recommended telling him I sent you.

we “davids” need to face “goliath” together…hugmamma.

give up the internet?

A tricky question posed by the wordpress.com staff to bloggers participating in Post a Day  2011. Most of the comments left by bloggers attested to mostly mixed feelings about the internet, mine included.

I’d very much like us to return to the old days when we communicated face to face, and mailed hand written letters, and visiting the local library was a trip to which we looked foward. But then would we want to return to the days before electricity, telephones, not to mention cell phones, automobiles, paved roads, supermarkets, refrigerators, stoves? The list is endless.

Recently, I’ve heard mentioned, “the only consistent thing in life is change.” So it seems there’s no turning back the hand of time. But in the case of the internet, perhaps a disconnect now and then teaches us to appreciate when we have it, and to appreciate other things in life, when we don’t. We can enjoy having both, as long as we live in the moment, and not stress out.

been there, done that…see my posts about Comcast”…hugmamma.

 

no news is not good news, comcast

Looks like Comcast is falling down on the job again. My friend Sylvia emailed Mark Casem at their national call center to no avail. Maybe its phone lines and internet service are also experiencing problems. Who does it call for repair help? We should get that number. And now my daughter’s been experiencing phone problems as well. I really am beginning to think Comcast has become a corporate giant whose tentacles are becoming so unwieldy it can’t keep up with its services. Seems the only way to get its attention these days is blogging.

So I’ll keep talking about Comcast until I’m “blue in the face,” and you stuff your ears with cotton. I know it can’t be neglect on Casem’s part, he seems too genuine. Maybe he’s left for greener pastures. Never can tell. Even he might have decided to ditch Comcast. Is that a sign?

Anyonelse having Comcast problems, or is its dark cloud only hovering over me and mine? If so, you might want to stay miles away, and just keep reading.

comcast, comcast, comcast…what are we ever going to do about you…hugmamma. 

comcast answered! corny… but true!

The internet absolutely amazes me! When I publish a post, I have no expectations of hearing from anyone. It’s fabulous when I do, but there’s no pining away, that’s for sure. I just keep doing my thing, writing. Just when I was about to retrace my steps in offering to contact Comcast for my friend Sylvia, to advise that she communicate with an automated, robotic voice, one of my “guardian angels” appeared, to save the day once again.

Mark Casem of Comcast’s national call center is offering to assist my friend in resolving her telephone “echoes.” Since she subscribes to this blog, she’ll get the message. “So Sylvia, if you scroll down to the comments at the bottom of my previous post entitled “calling comcast…earth to comcast,” you’ll see Mark’s email address. Tell him “hugmamma” sent you, girlfriend! And believe me when I say, he’ll definitely get the ball rolling…as far as it needs to go!

i believe in guardian angels…especially the ones that hover around me…hugmamma.