hawaiian airlines…resolved???

In my previous post, Hawaiian Airlines bureaucracy, irksome…to say the least, I told of my recent dealings with several representatives of the airline as I tried to ascertain if my family was eligible for a reduction in airfare for reservations we’d booked prior to receiving an email touting a better rate.

Long story short, we could only apply if we cancelled our prior booking for which we’d have to pay a penalty, or watch for another email and call in again to see if we could get the better rate.

I can see you’re grimacing as I did, and others to whom I related this story. Duh??? Would you mind running that past me again?

Unfortunately, it’s the truth, the whole truth, and nothing but…

Feeling I’d hit a bureaucratic, brick wall, I did what any red-blooded American housewife would do under the circumstances…I wrote a six-page letter to the President and CEO of Hawaiian Airlines, Mr. Mark B. Dunkerley detailing my experience from start to finish, including the various emails sent me by the six or so employees with whom I’d been in contact. I copied the three executive vice presidents and sent the letters priority mail to ensure that they didn’t travel by way of the South Pole. I jest, of course. Although I did want them to receive my correspondence sooner, rather than later…or never.

I realized Mr. Dunkerley might never read the letter. Most likely his executive assistant would redirect it to whomever she felt should handle the matter. It’s probably rare that a company’s top man bothers with such matters, although my husband informed me that his company’s President/CEO always reads mail addressed to him. This doesn’t surprise me since I know the man, and he’s one-in-a-million. I’ve not yet met another high-ranking executive who is as concerned about people as he is.

My husband felt certain I’d hear back from a director…at least. But no. My concerns weren’t even warranted that level of handling. Instead I was referred back to the senior counselor in Consumer Affairs from whom I’d received the last email advising me to look for another email offering a lower rate.

The woman told me my letter to Mr. Dunkerley had been referred to her for handling. Talk about bypassing all the levels between the head honcho and a clerk. It’d be like free falling from the top of the World Trade Center to the ground floor.

Closing the lid on my case once and for all, I was informed that in our upcoming trip to Hawaii our family would be allowed one piece of checked luggage for free. Well, I guess that’s something.

Funny thing is, an apology for what I’d experienced in the way of poor customer service would have sufficed. Acknowledging that my family’s business, present and future, meant a great deal to Hawaiian Airlines would have gone a long way in securing our patronage. We would have applauded their efforts on setting the record straight to right a perceived wrong.

Upon reflection, our family agrees that the airline industry as a whole is totally immersed in the “bottom line.” Passengers are simply a means to that end. Management is too busy dreaming up ways to take our last dollar, while the lowest employees on the totem pole are charged with making sure we remain parted from our money.

So as I said to Mr. Dunkerley in closing…“Customer satisfaction is a relic of the past, it seems. As is passenger loyalty.”

…we all do…what we have to do…corporations and individuals, alike…

…sad, but true…

…hugmamma.

after all the hoopla…

It never ceases to amaze me what draws huge hits to “hugmamma’s mind, body, and soul.”

When I participated in the “365 photo challenge,” certain posts attracted hundreds and hundreds of viewers. I soon attributed my choice of words  in the caption as to why all the hoopla. I think people expected to see naked bodies frolicking about, or something along those lines. Especially when one “hugmamma” is the blogger. You’d think it read “hot mama.” Makes me laugh, just reminiscing about my naivete in thinking I was being recognized as a…good writer…and better-than-average photographer.

 
Español: Sándwiches servidos a la hora del té.

Image via Wikipedia

Just recently my blog experienced a tremendous number of hits. One day alone saw almost 900 visitors. Now that my numbers are back to normal, I’ve determined that the fuss was aboutDilbert and his creator’s, Scott Adams, articles about taking risks.

I’ve no magic bullet to attracting viewers to “hugmamma’s mind, body, and soul.” I’m certain never to be a candidate for WordPress‘s “freshly pressed.” I’m almost certain I’m not their cup of tea…or coffee.  Anyway, they’ve millions from which to choose. And there are bloggers who’ve got the know how to get chosen; while others just happen into…the right place…at the right time.

 
 
The Dilbert Future hardcover edition front cover

Image via Wikipedia

So as my readership floats back to earth, I just wanted to thank those of you who get me…as a writer…and person. I’m just one of you…up one day, down the next…but still happy…

…to be alive…and writing…

Karma as action and reaction: if we sow goodne...

Image via Wikipedia

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
…and giving…and receiving…
 
………hugmamma  😉
 

appreciate your loyalty…big time!!!

Almost a month has elapsed since I spent my days blogging away contentedly. I must admit my neck, back and shoulders got a much needed break from the long hours I’d spend hunched over my laptop keyboard. If your eyes have been glued to your computer screen in recent days trying to digest my thriller about bedbugs, then you’ll understand my long absence from hugmamma’s mind, body and soul. Let’s just say I was out making memories, however forgettable I wish they were. At my age you’d think I’d have enough life experiences not to need more to feel like an adult. I thought 61 years was a pretty solid foundation upon which to rest my laurels. But apparently not.

Since my daughter’s apartment, both of them actually, were in total disarray, and because  we were faced with the overwhelming task of moving her furnishings out of storage, and sanitizing everything before moving them into her new place, blogging was the furthest thing from my mind. Besides which we tried not to spend more time than was necessary where the bedbugs resided, the old apartment. Unfortunately, that’s also where the internet was still hooked up. Not until a new desk we’d purchased was assembled and in place, did my daughter want to relocate her computer and cable connection. All this to say I couldn’t blog even if I’d wanted to do so. I’m sure you’ll understand when I say…that was the last thing on my mind.

Cat Rambo

Image by Cat Sparx via Flickr

When I finally did sit down to log onto hugmamma’s mind, body and soul, I was very surprised, and very delighted, to find that my subscribers had remained loyal. I was certain the list would have dwindled alongside my dwindling posts. As other bloggers will confirm, “site stats” are an important indicator of a blog’s viability. While views declined as I expected, it was indeed humbling to see that I’d picked up another few subscribers, while hanging on to past subscribers. It reiterated, for me, the words of my Blogging 101 instructor, Cat Rambo. “Write something of value, and readers will come.”

So I thank each and every one of you who continue to make me feel my words are of value. I’m unable to publicly recognize all, for there are those who subscribe via particular posts, and friends and family who subscribe via email, neither of which I’m capable of reproducing below. But know that I include you, about 90, among the following WordPress subscribers whose gravatars I am able to show.

estherlou
http://estherlou.wordpress.com/
2 days, 20 hours ago
Blogging Blueprints
http://generatemasstraffic.blogspot.com/
1 month, 2 weeks ago
carvingoutavoice
http://carvingoutavoice.wordpress.com
1 month, 3 weeks ago
Blogging Blueprint
http://qtwt.us/2ift
1 month, 3 weeks ago
nuvofelt
http://chittlechattle.wordpress.com
1 month, 4 weeks ago
frizztext
http://flickrcomments.wordpress.com
2 months ago
OneAngryBytch
http://oneangrybytch.wordpress.com
2 months, 1 week ago
easylifestyles
http://easy-lifestyles.blogspot.com
2 months, 2 weeks ago
littlenavyfish
http://givemestories.wordpress.com
3 months ago
dogear6 3 months ago
carloscollazo06
http://carloscollazo06.wordpress.com
3 months ago
Redneckprincess
http://redneckprincess.wordpress.com
3 months, 1 week ago
Marion Driessen
http://mariondriessen.wordpress.com
3 months, 1 week ago
Beneath The Tin Foil Hat
http://tinfoilhatman45.wordpress.com
3 months, 1 week ago
HaleyWhitehall
http://haleywhitehall.wordpress.com
3 months, 2 weeks ago
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http://sagechronicles.wordpress.com/
3 months, 3 weeks ago
jeanne
http://nolagirlatheart.wordpress.com
3 months, 3 weeks ago
Jackie Paulson Author
http://postadaychallenge2011.wordpress.com/
3 months, 3 weeks ago
CMSmith
http://randomthoughtsfrommidlife.wordpress.com
3 months, 4 weeks ago
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http://literaryescape.wordpress.com
4 months ago
Isabelle
http://myenglishthought.wordpress.com
4 months, 1 week ago
hakea
http://hakea.wordpress.com
4 months, 3 weeks ago
Steph
http://coolbluedudette.wordpress.com
4 months, 4 weeks ago
Northwestgimp
http://northwestgimp.wordpress.com
5 months, 1 week ago
Keith Kamisugi
http://keithpr.wordpress.com/
5 months, 2 weeks ago
mecwrites25
http://mecwrites25.wordpress.com
6 months, 2 weeks ago
fussymissy 7 months, 3 weeks ago

..how can i go wrong…with so many friends who…”have my back”…hugmamma. 🙂 …mahalo nui loa…aloha from the bottom of my heart!!!