“got my groove back,” hugmamma

THANK YOU COMCAST, for removing the Grinch and giving me back Christmas!!! The technician came at the appointed hour this morning, replacing wires, boxes, modems and what not. Not sure if it would be considered an overhaul, or a remodel. Whatever it’s called, our internet connection is again working. I’m sure you can tell from the vivid pictures gracing my previous post about holiday decorating. I’m back on my own laptop, where I can enhance my writing with pictures from my “library.” Yehhh!!! It’s almost like going from “black and white TV,” to color.

This time we’re ALMOST certain that Comcast’s technician fixed the problem. Since my husband’s more savvy about gadgetry, he understands the repair process better than I. Gut instinct is my trusty barometer. Let’s hope it’s still dependable, and that the same is true about Comcast.

Meanwhile customer service rep, Amanda Kennedy, promised we’d be given one month’s internet service free, for our frustrations. That’s in addition to the $20 credit we received for the first appointment, because the technician arrived after the 4 hour frame period. So while Comcast is a big player in internet service, they provided us customer service of the small town variety. Mistakes happen; things can go awry. We can be understanding, even patient, as long as there’s communication and genuine compassion for our plight.

So I continue to recommend using “honey,” and not “vinegar,” to resolve a situation. It’s less stressful for you, and may garner side benefits, such as I’ve described above. But go the distance, talking with whomever is necessary, rationally stating all the facts. Don’t hesitate to ascend the “ladder,” talking to the boss, if necessary. The most important thing, however, is not letting your blood pressure boil over. Your health is too important. So remember to take some deep breaths…

in the groove again, blogging…hugmamma.

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