Communication between my friend Sylvia and Mark Casem of Comcast Corp, should be a model for dealings between customers and service providers. In addition to the adage I mentioned in earlier postings of my own Comcast dilemma, “You can get more with honey, than you can with vinegar,” I think it’s safe to say “You scratch my back; I’ll scratch yours” is also fitting.
Dear Mr Casem,
I wanted to tell your putting me in touch with Ms Williamson, resulted in today’s visit from a Comcast technician. He was at our house for about an hour and found several problems, which caused the problems with telephone and Internet. He also found we had a very weak signal with the TV.
I have to commend Mr Craig Ralston, for not only his work but his rapport with his customers. He explained all he did and even gave us some education on our systems. He left us with his own business card to call him with any problem in the future. Hopefully that wont be the case.
I thought you would like to know you have made another Comcast customer happy!
To which Casem replied…
Thanks for the note! I will make sure Mr. Ralston and Ms. Williamson are commended for the job well done.
Comcast Customer Connect
National Customer Operations
that’s it in a nutshell…and i love nuts…hugmamma. 😉