“well done!” comcast

Communication between my friend Sylvia and Mark Casem of Comcast Corp, should be a model for dealings between customers and service providers. In addition to the adage I mentioned in earlier postings of my own Comcast dilemma, “You can get more with honey, than you can with vinegar,” I think it’s safe to say “You scratch my back; I’ll scratch yours” is also fitting.

Dear Mr Casem,

I wanted to tell your putting me in touch with Ms Williamson, resulted in today’s visit from a Comcast technician. He was at our house for about an hour and found several problems, which caused the problems with telephone and Internet. He also found we had a very weak signal with the TV

 I have to commend Mr Craig Ralston, for not only his work but his rapport with his customers. He explained all he did and even gave us some education on our systems. He left us with his own business card to call him with any problem in the future. Hopefully that wont be the case.

 I thought you would like to know you have made another Comcast customer happy!

                Yours Truly,…Sylvia

To which Casem replied…

Thanks for the note! I will make sure Mr. Ralston and Ms. Williamson are commended for the job well done.

 

Best regards,

Mark Casem
Comcast Customer Connect

National Customer Operations

that’s it in a nutshell…and i love nuts…hugmamma.  😉

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comcast to the rescue…again!

Glad to know that my friend Sylvia has finally got Comcast sorting out her telephone problems. I don’t think either of us will ever underestimate the power of the internet. I send out an S.O.S. to Mark Casem at Comcast’s corporate call center, and sooner or later he answers. None of us ever want to face a behemoth of a company, but when we have no choice, having inside help with the bureaucratic red tape is a God-send. And Mark has been just that, a God-send.

I just received the following good news in an email from my blog buddy.

Well today was the BIG day with our visit from Comcast! Having received email from Ms Williamson earlier, she had said she was unable to find anything wrong with our system. How she looked I don’t know, but in any case she said she would set us up with someone to come to the house to investigate.  I sent back dates, times of what would be convenient to us. She chose this  afternoon.
   Turns out there were several problems with the Internet, and telephone. He even found out our TV signal was insufficient. He was here for about an hour fixing everything that was wrong, some of which was on the outside of the house! The nicest man he was too. He gave us his business card with his personal number and assured us if there was a problem he would come and take care of it.
   I have since emailed Mr Casem as well as Ms Williamson, (who he put us in contact with) and told them how happy we are with the service we received today from Mr Craig Ralston.
   So now I have to thank you Millie for your blog, which got us to today!
   I asked Mr Ralston if he knew how it was that he was here today and he said he wasn’t sure about all, but he knew it came from Corporate. I then told him all about you and your blog! He was surprised, but tickled!
   Funnily enough his wife’s cousins are our next door neighbours we found out in conversation.
   Anyway, thanks again.
   Hugs to you both……………and a big lick to Mocha, I miss her.
   Oh I almost forgot  your dear husband thought about me while he was in England, and bought me back newspapers!!!! I’m having fun going through them with a fine tooth comb, even the ads!
   Glad you are home.         Love Sylvia

 

faith, hope and charity…lessons learned from the nuns…just trying to pass them on…hugmamma. 

“comcast comes through!”…again

Great news! Mark Casem of Comcast Corp’s National Customer Operations has returned to save the day! I shouldn’t have doubted him, but this hectic, fragmented world being what it is, one never knows if connections will be maintained, or lost. Beyond that, I’ve always been a “doubting Thomas.” For those unfamiliar with the metaphor, Thomas was a disciple of Christ‘s who wouldn’t believe that He had risen from the dead Easter morning, until he, Thomas, could place his finger in the wounds inflicted when Christ was nailed to the cross, and where the guard had pierced a sword into His side ensuring that He was indeed dead. That’s me to a tee, a “doubting Thomas.”

My friend Sylvia has finally been in touch with Mark, and I’m hoping when I see her later today, her phone issues will have been resolved. As for my daughter’s phone problem, seems it’s gone away on its own. I pray that too will remain in the past…way, way in the past.

Should you encounter issues with Comcast, you should contact Mark Casem saying “hugmamma sent you.” He can be reached at We_can_help@cable.comcast.com, (Note that between “We” and “can” is an underline, as well as between “can” and “help.” They’re not visible because of the underline beneath the entire email address.) Mark can also be reached on Facebook or Twitter at Comcast cares or ComcastMark. He will need your account information and a link to my page. I’m not certain how you link to my blog, that’s why I recommended telling him I sent you.

we “davids” need to face “goliath” together…hugmamma.

no news is not good news, comcast

Looks like Comcast is falling down on the job again. My friend Sylvia emailed Mark Casem at their national call center to no avail. Maybe its phone lines and internet service are also experiencing problems. Who does it call for repair help? We should get that number. And now my daughter’s been experiencing phone problems as well. I really am beginning to think Comcast has become a corporate giant whose tentacles are becoming so unwieldy it can’t keep up with its services. Seems the only way to get its attention these days is blogging.

So I’ll keep talking about Comcast until I’m “blue in the face,” and you stuff your ears with cotton. I know it can’t be neglect on Casem’s part, he seems too genuine. Maybe he’s left for greener pastures. Never can tell. Even he might have decided to ditch Comcast. Is that a sign?

Anyonelse having Comcast problems, or is its dark cloud only hovering over me and mine? If so, you might want to stay miles away, and just keep reading.

comcast, comcast, comcast…what are we ever going to do about you…hugmamma. 

comcast answered! corny… but true!

The internet absolutely amazes me! When I publish a post, I have no expectations of hearing from anyone. It’s fabulous when I do, but there’s no pining away, that’s for sure. I just keep doing my thing, writing. Just when I was about to retrace my steps in offering to contact Comcast for my friend Sylvia, to advise that she communicate with an automated, robotic voice, one of my “guardian angels” appeared, to save the day once again.

Mark Casem of Comcast’s national call center is offering to assist my friend in resolving her telephone “echoes.” Since she subscribes to this blog, she’ll get the message. “So Sylvia, if you scroll down to the comments at the bottom of my previous post entitled “calling comcast…earth to comcast,” you’ll see Mark’s email address. Tell him “hugmamma” sent you, girlfriend! And believe me when I say, he’ll definitely get the ball rolling…as far as it needs to go!

i believe in guardian angels…especially the ones that hover around me…hugmamma.

“calling comcast…earth to comcast”

Well, it may be that Sunday’s a day of rest, as the Lord said, or it may be that my Comcast relationship has been laid to rest. Perhaps my guardian angels Mark, Michael and Amanda have all “gotten their wings,” like Clarence, Jimmy Stewart’s angel in “It’s A Wonderful Life.” And just as he deserved them, so too did mine. I don’t remember if I ever thanked them for their services, I’m hoping I did. Asking, and then receiving, should always be followed up with a gracious “thank you.” So “Thank you, Mark, Michael and Amanda! Wherever you are!”

Meanwhile, back to Sylvia’s phone issues. Maybe some new guardian angels will come along, looking to earn their wings. “Dear God, please help my friends…”

for messed up phones…let’s all pray, from our mouths…to comcast’s ears…hugmamma.

comcast, a “call” out for help

This time it literally is a “call” out for help. Over dinner last night, Sylvia mentioned their ongoing problem with their Comcast telephone service. For more than a month they’ve been experiencing an echo in their phone calls, inbound and outbound. There seems to be a delay in voice transmission, so that whatever she says is repeated. It must be maddening, and she confirms that it is, to carry on a conversation where each person has to pause before responding. Without the hesitations, communication would be a jumbled mess, I’m sure.

Because contacting a company like Comcast can be intimidating for seniors, I told Sylvia I’d try to get the word out to my “guardian angels,” Mark, Michael and Amanda. So let’s see if they’ll hear my voice once again through the amazing wireless connection that is the internet. If not, we’ll have to try the good old-fashioned telephone, that also may, or may not work. You can see my friend’s dilemma.

a small prayer never hurts…isn’t that what helped jimmy stewart in “it’s a wonderful life”?…hugmamma.