buyer beware, “best buy”

Wanted to share some valuable information about retailer BEST BUY. Perhaps you are already aware of their return/refund/restocking policy, but in case you aren’t, perhaps you’d be as surprised as I was to learn what it is.

At most other retailers, like Wal-Mart, Sears and Target, when you return an item with the receipt, you will get a refund, cash if that’s how you originally paid, or credit if you made the purchase with a credit card. Unlike these stores, Best Buy’s return policy boggles the mind. The following anecdotal story demonstrates just how bizarre it really is.

A customer bought a GPS for his car, a Tom Tom XL.S. Returns must be made within 14 days of purchase, so the gentleman was well within the time limits when he returned the GPS after 4 days. He painstakingly repackaged the product exactly as it had been upon purchase, presenting it to the “Returns” desk with his receipt. The customer explained that he wasn’t satisfied with the item because it was unable to locate store names. Unbeknownst to the man, the clerk informed him that he would have to pay a 15% restocking fee, or $45. Querying her further, he asked if he’d returned a $2,000 computer, would he be expected to pay a $300 restocking fee. The woman replied in the affirmative. The customer agreed to pay the fee, asking that she deduct it from his refund. But, he was informed, because the amount exceeded $200, the clerk was unable to return his money. Instead he would receive a check in the mail from Best Buy’s corporate offices within 7 to 10 days. Evidently this information was printed on the back of the receipt. (Who wants to wait to be informed of such details until a purchase has already been made? Wouldn’t being informed ahead of time make more sense? Hmmm.)

Explaining the situation to a manager, the customer confirmed that no one had explained the return policy before he made the purchase. In reply, the manager suggested the gentleman contact Corporate. Their response was to offer a $45 gift card to be used at Best Buy. Suffice it to say, the customer metaphorically told Corporate, “You know what you can do with the your card!” My words not his. His retort was that “they could keep their gift card.” But he did give them a “piece of his mind.”

long story short, best not buy from “best buy”…hugmamma.