calling comcast…are you there?

Early readers of hugmamma’s mind, body, and soul are familiar with several posts I’d written detailing my experiences, good and not-so-good, with cable giant Comcast. Knock-on-wood, for the most part I’ve enjoyed uninterrupted internet service since then.

Customer Service

My good fortune is owed in great part to the tracking of hugmamma’s mind, body, and soul by Comcast national customer service rep, Mark. It’s been some time since we’ve “spoken,” so his last name escapes me. At the time I knew it backwards and forwards, that’s how much I had come to rely upon him.

Before I go the normal route of responding to computerized questions to resolve my situation, I thought I’d try calling Mark via the blogosphere. “Yo, Mark! Hugmamma calling…hello…are you out there?” 

 Just found his contact information from my earlier post, below…

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

As a combination wedding anniversary/early birthday gift my husband bought me an android, a cell phone like an iPhone…but not. Talk about a boost to my brain cells. I must’ve grown several million these last few days while figuring out all the bells and whistles.

I got a great deal on my Motorola. Since it’s being replaced by a newer version with a larger battery pack, the price was reduced. With no room in my small purse for a thicker phone, the choice was a no-brainer for me. Additional savings of 30% was included when I bought other necessities…more gigabyte, a charger, a backup battery, cover, screen protectors.

Verizon, my cell phone provider, offered another amenity for which I wasn’t prepared, but which made sense for us…land line service. Though generally satisfied with Comcast triple-package, phone/cable/internet, a definite downer occurs when we have a power outage. No electricity means no calls coming in or going out.

During our last outage due to high winds and heavy ice accumulation, I was on my own without access to my husband who overnighted in Seattle. And making my way to friends, and even neighbors, would’ve been hazardous because of falling branches and limbs.

Verizon land service began yesterday. To continue with Comcast, we now need to find out if they’ll offer us a good price for a double package. If not…the search begins…

…any suggestions?

………hugmamma.

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comcast…another go round

Internet Access Here Sign

Image by Steve Rhode via Flickr

Just wanted to warn you in case my internet connection goes on the fritz again for longer than I would wish. Knock wood, ever since my last 9 rounds in the ring with the cable giant, life has been cruising right along. I’ve been able to blog to my heart’s content with minimal, if any, interruption. Although my local service fixed the nuts and bolts, Mark Casem of Comcast‘s corporate customer service got the ball rolling. I will always be indebted to his good will on behalf of his employer. Casem was definitely cut from a different cloth, something vintage from a bygone era.

Egyptian magic wand. From the collection of th...

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The last few days, our internet connection was operating in fits and starts. Yesterday was a real struggle trying to write and then publish my post. I kept having to restart my laptop in the hopes that the problem would go away. But no such luck. When a new screen opened up, the old message was still there explaining what I might do to resolve the issue. I almost reverted to the early days of my amateur computer skills…wanting to toss my laptop through the window. But I’m a “black belt” amateur now…so I refrained, grumbling under my breath instead. Of course hubby got an earful. But even his magic wand was no match.

Lo and behold, late, and I mean late, last night my internet connection graced me with its presence once more. So I tinkered on my post, finally publishing it in the wee hours of the morning. By the time I lay my weary head down on my pillow it was probably several hours into the new day. What I didn’t dare do was turn off my laptop. So through the night its light shone like a beacon in an empty room. But it worked! I was able to pick up right where I left off last night.

Comcast‘s repair man scheduled to make a visit today, called first to ask if I was still experiencing problems. No idiot, I indicated that the cable connection came and went. Which I was certain would occur if I turned off my laptop, or even signed off of Aol.com. So the man stopped by explaining that, in fact, others in the neighborhood have complained, and that only this morning did Comcast find that there is a huge disruption to service in our area. Tyler checked the wiring and finding it to be old, changed it. Why the repairman who changed our arcane modem didn’t do that the last time was incomprehensible to this rep, as it was to me. Makes you wonder, doesn’t it? Are things done in dribs and drabs as a ploy for job security?

Comcast truck

Image by scriptingnews via Flickr

Tyler left assuring me that things should be fine…kinda. He told me to wait a week, maybe more for Comcast to figure out what they’re doing with the bigger problem. He said they might do this, or they might do that, but that I should be patient. Just wondering? Can I hold off payment of my bill until Comcast figures things out? No. I guess that’s not an option.

What frustrates me is being at the mercy of a monopoly like Comcast.

Comcast Center, the headquarters of Comcast - ...

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It’s not like I can walk away and sign up with one of 7 other competitors. Or can I? My husband is researching the possibility of signing us up for the little stick thing he inserts into his company laptop. I think it’s through AT&T, but perhaps Verizon offers it as well. No harm in checking. We’ll have to weigh the pros and the cons. The con being…demasiado dinero. Spanish for…mega bucks!

…so i’m hanging loose…until whatever happens…happens…hugmamma.